Front Desk & Receptionist - Luxury Retail Environment (EG Mall)

Are you a people-person with a passion for creating exceptional first impressions? Servay is seeking a professional and welcoming Front Desk & Receptionist to join our dynamic team at EG Mall in Badung, Bali. This is your chance to be the face of luxury retail, where every interaction sets the tone for unforgettable customer experiences. As part of our dedicated front desk team, you'll handle everything from greeting guests to managing inquiries and coordinating with various departments. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a keen eye for detail.

At Servay, we pride ourselves on delivering top-notch service and creating memorable moments for our clients. Located in the heart of Badung, our mall is a bustling hub of activity, offering a diverse range of retail and dining options. You'll be working in a vibrant, customer-centric space that demands both professionalism and warmth. This is more than just a job; it's an opportunity to be part of a team that values excellence and customer satisfaction.

Every day, you'll greet visitors with a smile, assist with check-ins and check-outs, and handle a variety of customer inquiries. You'll also manage our reception area, ensuring it's always neat and inviting. This role requires someone who is organized, adaptable, and able to multitask effectively. With your strong communication skills and ability to handle high-volume interactions, you'll play a crucial role in shaping the guest experience at EG Mall.

📋 Tanggung Jawab Pekerjaan

• Greet and assist visitors with a warm and professional demeanor.
• Handle check-ins and check-outs for guests and staff.
• Manage inquiries and direct customers to the appropriate departments.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with various departments to ensure smooth operations.
• Provide excellent customer service and resolve any issues promptly.
• Assist with event coordination and guest accommodations when needed.
• Monitor and report on reception area usage and customer feedback.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or receptionist roles, preferably in a retail or luxury environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) systems is a plus.
• Ability to work in a fast-paced, high-volume environment.
• Professional and friendly demeanor with a keen eye for detail.
• Bachelor's degree in Hospitality, Business Administration, or a related field is preferred.

🛠️ Keahlian

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