Call Center (English Speaker)

Kobus Smart Service is looking for a dynamic and friendly English speaker to join our Call Center team. In this role, you will be the first point of contact for our customers, providing excellent customer service and support.

We offer a competitive salary and a welcoming work environment where your contributions are valued. If you are passionate about customer service and have excellent English communication skills, we would love to hear from you.

Join us and be part of a team that makes a difference in our customers' lives.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Answering customer inquiries and resolving issues in a timely and efficient manner.
• Providing product and service information to customers.
• Assisting customers with account management and billing inquiries.
• Maintaining accurate and up-to-date customer records.
• Following up on customer complaints and ensuring their satisfaction.
• Adhering to company policies and procedures.
• Working as part of a team to achieve departmental goals.
• Continuously improving customer service skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Fluency in English (both spoken and written).
• Previous experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic computer skills, including proficiency in using call center software.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Positive attitude and willingness to learn and grow.

🛠️ Keahlian

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