Account Specialist - Tier 2

Join TeamSpan as an Account Specialist - Tier 2 and become part of a dynamic team dedicated to supporting industry leaders and innovative startups. In this role, you will manage client accounts, ensure exceptional service delivery, and contribute to the growth of our clients' businesses. Located in the vibrant city of Denpasar, Bali, you'll have the opportunity to work in a collaborative environment that fosters creativity and innovation.

As an Account Specialist - Tier 2, you will be responsible for maintaining strong client relationships, analyzing client needs, and developing tailored solutions. You will also be involved in cross-functional projects, providing strategic insights to drive client success. With your expertise in account management and client service, you will play a crucial role in helping our clients achieve their business objectives.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain client accounts, ensuring exceptional service delivery and client satisfaction.
• Analyze client needs and develop tailored solutions to meet their business requirements.
• Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact.
• Collaborate with cross-functional teams to ensure seamless project execution and delivery.
• Provide strategic insights and recommendations to drive client success and business growth.
• Track and report on key performance indicators (KPIs) to measure account performance and identify areas for improvement.
• Stay up-to-date with industry trends and best practices to enhance service offerings and client value.
• Represent TeamSpan at client meetings, conferences, and industry events to strengthen brand visibility and relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management or client service roles.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Strong understanding of client needs and ability to develop tailored solutions.
• Excellent communication and interpersonal skills to build and maintain strong client relationships.
• Ability to work collaboratively in a team environment.
• Proven track record of meeting and exceeding client expectations.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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